Privacy Policy

Privacy

This privacy policy (“Privacy Policy”) sets out how Pilates Parramatta and its related entities (“Pilates Parramatta” or “we”) upholds your rights under the Australian Privacy Principles under the Privacy Act 1988(Cth). This Privacy Policy for Pilates Parramatta lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can assess the personal information we hold about you. We will also provide you with the information on how to change inaccurate or incorrect personal information and how to opt out of receiving communications from Pilates Parramatta. Pilates Parramatta may change this Privacy Policy from time to time by updating this page.

What Pilates Parramatta May Collect

Pilates Parramatta may collect the following information:

  • Name
  • Contact information including email address and mobile
  • Date of birth
  • Emergency contact person
  • Bank account and/or credit card details
  • Payment history
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Health related information, including (but not limited to):
    • Your health
    • Your weight and body measurement
    • Your medical history
  • Whether you smoke or are pregnant
  • Whether you are on any medication
  • For employment or other recruitment purposes, the above as well as employment and education details and generally, information relating to qualifications and experience

An individual is not obliged to provide their personal information to Pilates Parramatta however; without certain information from an individual it may not be possible for Pilates Parramatta to provide its products and/or services to the individual.

How Your Information Is Collected And Stored

Where possible, Pilates Parramatta will generally collect your personal information directly from you. Pilates Parramatta may also collect personal information from Rush Hour Australia Pty Ltd as well as from the Pilates Parramatta booking system, our online booking system, when you sign up and/or purchase Pilates Parramatta memberships or class packs. Pilates Parramatta may also collect personal information from you via our website www.pilatesparramatta.com.au (“Pilates Parramatta Website”), promotional activities, competitions, QR code apps (or other apps required by the government) and events. Also, from other directly related companies and, if there is prior consent, from organisers of events Pilates Parramatta may hold along with sponsors.

How Does Pilates Parramatta Protect Your Information

We use a Secure Server for collecting personal information. The Secure Server Layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorised access.

What is Done With The Information Gathered

Pilates Parramatta will only use and disclose your personal information so we can provide you with the services you have requested and comply with government regulations, as well as for the following directly related secondary purposes:

  • Managing your account with Pilates Parramatta or Rush Hour Australia.
  • To improve our products and services.
  • Send promotional emails and SMS (short message services) to you about new products, special offers or other information which we think you may find interesting using the email address or mobile number that you have provided.
  • Contact you for market research purposes. We may contact you by email, phone or mail.
  • To customise the Pilates Parramatta Website according to your interests.
  • We may provide your information to our third-party partners for marketing or promotional purposes provided we first have your consent.
  • Complying with government regulations and record keeping requirements if any.
  • Pilates Parramatta will never sell your information. 

Who We May Disclose Your Information To:

Pilates Parramatta may disclose your personal information to our contractors or third parties. That is, generally, Pilates Parramatta will only disclose your personal information to third parties for the purpose of providing Pilates Parramatta classes and products to you or other directly related secondary purposes as set out above.

Pilates Parramatta may otherwise disclose your personal information with your consent or if it is required or authorised by law. Pilates Parramatta may disclose your personal information to third party services providers overseas. However, where your personal information is disclosed to an overseas recipient, we require all third parties to respect the security of your personal information and to treat it in accordance with the law and strictly in line with our instructions for the purposes described above. By providing Pilates Parramatta with your personal information, you consent to this disclosure of your personal information.

Marketing

Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time, you may opt out of receiving this marketing material by contacting Pilates Parramatta by emailing info@pilatesparramatta.com.au. Your consent to receiving this information will remain current until you notify Pilates Parramatta otherwise.

Security

We are committed to ensuring that your information is secure. In order to prevent loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to Pilates Parramatta via e-mail.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve the Pilates Parramatta Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. We also use Google cookies for remarketing to advertise online.

How Our Remarking Activity Affects You

  • When you visit the Pilates Parramatta Website, our web server will drop a cookie on your browser.
  • If you leave the Pilates Parramatta Websites to visit another website which is part of the Google network, you may be served our ad.
  • The remarketing cookie will be valid for 30 days.

You can remove our remarketing cookie by deleting your Internet browsing history and clearing your cookies. This can be done through the tools/settings function of your Internet browser. Overall, cookies help Pilates Parramatta provide you with a better Pilates Parramatta Website, by enabling Pilates Parramatta to monitor which pages you find useful and which you do not. A cookie in no way gives Pilates Parramatta access to your computer or any information about you, other than the data you choose to share with Pilates Parramatta. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Pilates Parramatta Website. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings. Alternatively, you can opt out of a third-party vendors use of cookies by visiting the Network Advertising Initiative opt out page.

What You Need To Know About Links To Other Websites

The Pilates Parramatta Website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Rights Of Access & Storage

You may request access to personal information including your credit card information we hold about you by contacting the Privacy Officer at info@pilatesparramatta.com.au. Where we hold information that you are entitled to access, we will endeavour to provide you with suitable range of choices as to how access is provided (e.g. email or mailing it to you).

A fee may be charged to cover the cost of retrieval. If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we change it. Pilates Parramatta will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for which it was collected.

However, we may be required by law to retain your personal information after your relationship with Pilates Parramatta has expired (including if required by law). In this case your personal information will continue to be protected in accordance with this Privacy Policy. If we destroy personal information, we will do so by taking reasonable steps and using up-to-date techniques and processes.

Questions & Complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by Pilates Parramatta to protect your personal information or privacy, please contact Pilates Parramatta Privacy Officer at info@pilatesparramatta.com.au. 

We will investigate any complaints received in writing and do our best to resolve them as soon as possible. If you are not satisfied with the result of your complaint to Pilates Parramatta, you can refer your complaint to the governing body in Australia:

Office of the Australian Information Commissioner

www.oaic.gov.au

Post: GPO Box 5288, Sydney NSW 2001